Product Overview
Browser calling, shared numbers, team access, answering machine, recordings, and blocklist—built for teams that run business lines together.
Place and receive calls in the browser with mute, accept, decline, hang up, DTMF keypad, and optional live captions.
Search US and Canada by country, region, or area code—purchase, name, emoji-label, and release business lines.
Invite by email, set Owner / Admin / Member roles, and control which numbers each teammate can dial or answer.
Per-number greeting and ring timeout so missed calls leave a recorded message instead of going nowhere.
Automatic recordings with playback, offline transcripts, contact notes, and a full call thread per contact.
Block spam or abusive callers per line or team-wide, with timed or permanent blocks and optional notes.
Deep dive
Real DialQueue capabilities—not AI agents or call-flow builders. Shared lines, people, and history in one place.
Your team’s dialer that stays with you across DialQueue
Place outbound calls from the keypad or a contact, answer inbound rings with Accept / Decline, and run the call with mute, speaker mute, hang up, timer, reconnect, and DTMF tones.
Everyone works from the same business numbers in the browser—no desk phone lock-in—while global ringing and notifications keep available teammates in the loop.
Shared sales, support, and ops lines where people need to dial and answer from any DialQueue page.
Buy, label, and share business lines
Owners search and purchase US/CA numbers, name them, add emoji labels for the sidebar, reorder phones, and release lines when they are no longer needed.
Each number gets its own Soft Phone inbox while the workspace keeps a clear inventory of lines—plans include one number per user.
Teams that need dedicated lines for locations, brands, or roles—and the ability to add or drop numbers without a PBX project.
Invite people and control who can use each number
Invite teammates by email, copy invite links, assign Owner / Admin / Member roles, and grant number access per person—then change access or remove members later.
Privileged roles see team numbers; members only ring and dial the lines they are granted—so coverage stays clear as the roster grows.
Growing teams that need shared lines without handing everyone full workspace control.
Every conversation stays attached to the right person
Search contacts, star favorites, edit profiles, leave notes with attribution, and review a call thread with direction, status, duration, and who handled the call.
Unknown callers become contacts automatically; the team can export history, clear peer history, and keep a unified contact book across numbers when you prefer it.
Any shared line where context matters for the next person who picks up.
Coverage when nobody can pick up
Enable a per-number answering machine with a custom greeting and ring timeout (10–60 seconds). After timeout, DialQueue plays the greeting and records a message.
Missed and after-hours callers leave a voicemail on the call history instead of a silent disconnect—ready for follow-up.
Support queues, clinics, shops, and any line that needs reliable overflow coverage.
Replay the call and keep a written trail
Calls record automatically for playback with seek and speed controls. Request offline speaker-aware transcripts, or turn on live captions during the call.
Coaching, handoffs, and compliance reviews stay in the same Soft Phone thread as the contact and notes.
Teams that need a record of what was said—not just that a call happened.
Keep abusive or spam callers out
Block numbers per line or team-wide, with durations from hours to until unblocked, plus optional notes on each entry.
Blocked callers are busy-rejected—no Soft Phone ring and no answering machine—so the team stays focused on real conversations.
Shared public numbers that attract spam, harassment, or repeat bad actors.
How it works
Sign up, verify your account, and open Soft Phone. Owners can buy a number in minutes and set preferences for ringing, notifications, and audio devices.
Send email invites, assign roles, and grant number access so the right people can answer and dial from the browser.
Use Soft Phone for inbound and outbound, keep contacts and notes together, and follow up from recordings, transcripts, and voicemail.
Integrations
Placeholder: wire Soft Phone events, usage, and contacts into CRM, scheduling, and ops tools. Integration details will land with DialQueue docs.
Learn more
Compare per-user plans and see how teams run shared Soft Phone lines across sales, support, and industries.
FAQ
Buy a number, invite teammates, and start calling from the browser with DialQueue.